Software is bought; the floor still asks "how do I open this order?" SMEs truly lack run-along support: someone on real documents explaining configuration and growing internal coaches—not permanent onsite data entry. Onsite feels good and breeds dependency fastest. Run-along targets exit—configuration on the buyer side, a second person teaching a third. Software is the ticket; run-along tears it and walks in.
Onsite without exit standards turns informatization into long-term labor outsourcing.
Run-Along Must Deliver Coaches
Each scenario names an internal operations coach; onsite only corrects beside them. Within ninety days coaches run training alone. Docs are role operation cards—not vendor module manuals. On exit day, onsite loses proxy-operation rights.
- Contracts cap onsite person-days and list skill-transfer deliverables.
- Proxy entry beyond two weeks signals project failure—not good service.
- Coaches get role allowance or written duty—or nobody volunteers.
Vendors May Come; Owners Must Be Internal
The XYN digital intelligence system lowers full-stack talent need through configuration—but still needs scenario owners. SME budgets should slice for coach development, not spend all on licenses. Run-along capability left behind replicates the next scenario; accounts alone mean buying "implementation" again next year.
Ask onsite: next week you're gone—who opens orders? No name means run-along hasn't started.
